:root{--lime:#b8ff3d;--black:#08130a;--forest:#132012;--ink:#0d120e;--cloud:#f5f8ef;--muted:#829084;--line:#1320121f;--white:#fff;--danger:#e85d5d;--amber:#faca15;--cyan:#38e6e0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}html,body{min-height:100%;color:var(--ink);background:#eef2e9;margin:0}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit}button{cursor:pointer}.shell{min-height:100vh;padding:28px}.center-shell{place-items:center;display:grid}.hero-card{background:var(--black);width:min(980px,100%);color:var(--cloud);border-radius:28px;padding:42px;box-shadow:0 24px 80px #08130a2e}.brand-mark{background:var(--lime);width:48px;height:48px;color:var(--black);border-radius:14px;place-items:center;margin-bottom:22px;font-weight:900;display:grid}.eyebrow{color:var(--lime);letter-spacing:.12em;font-size:12px;font-weight:800}h1{max-width:800px;margin:12px 0;font-size:clamp(36px,6vw,68px);line-height:.98}.hero-copy{color:#b6c1b6;font-size:18px}.home-grid{grid-template-columns:repeat(3,1fr);gap:14px;margin-top:34px;display:grid}.action-card{background:#18261a;border:1px solid #f5f8ef14;border-radius:18px;padding:22px;transition:all .2s}.action-card:hover{border-color:var(--lime);transform:translateY(-2px)}.action-card span{font-size:17px;font-weight:800;display:block}.action-card small{color:#93a293;margin-top:8px;line-height:1.45;display:block}.app-shell{background:#eef2e9;min-height:100vh}.topbar{background:var(--black);color:var(--cloud);z-index:10;justify-content:space-between;align-items:center;padding:16px 22px;display:flex;position:sticky;top:0}.topbar-left{align-items:center;gap:12px;display:flex}.mini-logo{background:var(--lime);width:34px;height:34px;color:var(--black);border-radius:10px;place-items:center;font-size:12px;font-weight:900;display:grid}.topbar-title{font-weight:800}.topbar-sub{color:#8d9c8d;font-size:12px}.topbar-actions{align-items:center;gap:8px;display:flex}.ghost-dark{color:var(--cloud);background:0 0;border:1px solid #f5f8ef1f;border-radius:10px;padding:9px 12px}.portal-wrap{width:min(940px,100%);margin:0 auto;padding:34px 18px 60px}.portal-head{margin-bottom:20px}.portal-head h1{color:var(--black);margin-bottom:8px;font-size:40px}.portal-head p{color:#647164}.card{background:var(--white);border:1px solid var(--line);border-radius:20px;padding:22px;box-shadow:0 12px 30px #08130a0d}.form-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.form-field{gap:7px;display:grid}.form-field.full{grid-column:1/-1}label{color:#4f5e50;font-size:13px;font-weight:800}input,textarea,select{background:#fbfcfa;border:1px solid #dbe2d8;border-radius:12px;outline:none;width:100%;padding:12px 13px}input:focus,textarea:focus,select:focus{border-color:#8fba44;box-shadow:0 0 0 3px #b8ff3d2e}textarea{resize:vertical;min-height:120px}.primary{background:var(--black);color:var(--cloud);border:0;border-radius:12px;padding:12px 16px;font-weight:800}.primary:hover{background:#18261a}.lime{background:var(--lime);color:var(--black)}.danger{color:#9a2e2e;background:#fff0f0;border:1px solid #f1c9c9}.secondary{color:#354235;background:#f0f4ee;border:1px solid #d6dfd2;border-radius:12px;padding:11px 14px;font-weight:800}.row-actions{flex-wrap:wrap;gap:8px;margin-top:12px;display:flex}.notice{color:#3b5a20;background:#edf7df;border:1px solid #d7eab8;border-radius:12px;margin:12px 0;padding:12px 14px}.error{color:#9a2e2e;background:#fff0f0;border:1px solid #f0cdcd}.ticket-id{letter-spacing:.04em;font-weight:900}.dashboard{grid-template-columns:320px minmax(0,1fr);min-height:calc(100vh - 67px);display:grid}.sidebar{border-right:1px solid var(--line);background:#f7f9f5;padding:18px;overflow:auto}.sidebar h2{letter-spacing:.07em;text-transform:uppercase;color:#657064;font-size:13px}.ticket-list{gap:8px;margin-top:12px;display:grid}.ticket-item{text-align:left;background:#fff;border:1px solid #dfe5dc;border-radius:14px;padding:13px}.ticket-item.active{border-color:var(--black);box-shadow:0 0 0 2px var(--lime) inset}.ticket-item strong{font-size:13px;display:block}.ticket-item p{color:#6a746b;white-space:nowrap;text-overflow:ellipsis;margin:5px 0;font-size:12px;overflow:hidden}.badge{color:#506050;background:#edf1ec;border-radius:999px;margin-top:6px;padding:4px 8px;font-size:10px;font-weight:900;display:inline-flex}.badge.escalated{color:#806014;background:#fff4d5}.badge.resolved{color:#316a2f;background:#e5f8e3}.main-panel{padding:22px;overflow:auto}.empty-state{color:#6d776e;text-align:center;place-items:center;height:100%;min-height:440px;display:grid}.ticket-layout{grid-template-columns:minmax(0,1fr) 290px;gap:18px;display:grid}.ticket-header{justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:15px;display:flex}.ticket-header h1{color:var(--black);margin:0;font-size:28px}.meta{color:#6c776d;font-size:13px;line-height:1.6}.conversation{flex-direction:column;gap:10px;max-height:58vh;padding:4px;display:flex;overflow:auto}.message{background:#f8faf7;border:1px solid #e1e6df;border-radius:15px;align-self:flex-start;max-width:82%;padding:12px 14px}.message.mine{color:#f5f8ef;background:#132012;border-color:#132012;align-self:flex-end}.message.payout{border-left:4px solid var(--cyan)}.message .who{opacity:.75;margin-bottom:5px;font-size:11px;font-weight:900}.message .body{white-space:pre-wrap;font-size:14px;line-height:1.45}.message .time{opacity:.55;margin-top:7px;font-size:10px}.reply-box{gap:8px;margin-top:12px;display:grid}.notes-list{gap:10px;max-height:230px;display:grid;overflow:auto}.note{background:#fffdf0;border:1px solid #efe1a2;border-radius:13px;padding:11px}.note small{color:#766f4b;margin-bottom:4px;display:block}.section-title{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.section-title h3{margin:0;font-size:14px}.login-card{width:min(480px,100%);margin:70px auto}.login-card h1{color:var(--black);font-size:34px}.status-line{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.escalation-callout{border-left:4px solid var(--amber);color:#6b5a22;background:#fffaf0;border-radius:12px;padding:12px;font-size:13px}.kpi-grid{grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:18px;display:grid}.kpi{border:1px solid var(--line);background:#fff;border-radius:15px;padding:15px}.kpi strong{font-size:24px;display:block}.kpi small{color:#788278}@media (max-width:920px){.home-grid,.dashboard{grid-template-columns:1fr}.sidebar{border-right:0;border-bottom:1px solid var(--line);max-height:330px}.ticket-layout{grid-template-columns:1fr}}@media (max-width:640px){.shell{padding:12px}.hero-card{padding:26px}.form-grid{grid-template-columns:1fr}.form-field.full{grid-column:auto}.main-panel,.topbar{padding:12px}.ticket-header{flex-direction:column}}